Legal
Privacy Policy
Last updated: 14 September 2026
This explains what personal information Abide Collective collects, why we collect it, who we share it with, and how you can see, correct or delete it.
The short version
- We collect what you give us when you enquire, book a call or become a client, plus basic data about how you use our website and ads.
- We use it to reply to you, run your call, deliver our services and improve our advertising.
- We never sell your personal information.
- When we run marketing for your business, your customers’ data stays yours. We use it only to deliver your services.
- You can ask to see, correct or delete your information at any time: [email protected].
- Who we are
- What we collect
- How we use it
- Messages from us
- Cookies, pixels and advertising
- Who we share it with
- Information handled outside your country
- How we protect it
- When we handle your customers’ information
- How long we keep it
- Your choices and rights
- Complaints
- Children
- Changes to this policy
- Contact us
1.Who we are
Abide Collective is a marketing agency. We run paid advertising, creative, websites and CRM automation for businesses. We operate from Southeast Asia and work with clients in Australia and other countries.
In this policy, “we”, “us” and “our” mean Abide Collective, and “you” means anyone whose personal information we handle.
This policy covers our website at abidecollective.io, our ads and lead forms on Facebook and Instagram, our booking pages, our calls and messages, and the work we do for clients.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), and with the privacy laws of the other countries where we work.
2.What we collect
Information you give us
- Your name, email address, phone number, business name and business website, when you fill in a form, submit a lead form on Facebook or Instagram, or book a call.
- Anything you choose to tell us on a call, by email, in a message or in a form, such as what your business sells and how it currently gets customers.
- Billing details when you become a client. Card payments are handled by our payment provider. We do not see or store your full card number.
Information collected automatically
- Technical details such as your device, browser, IP address and approximate location.
- How you use our website, including the pages you visit and whether you book a call.
- How you found us, including the ad you clicked and any campaign tags in the link.
We collect this using cookies, pixels and similar tools. See Cookies, pixels and advertising.
Information from other sources
- When you submit a lead form on Facebook or Instagram, Meta may prefill some fields from your profile. You can edit them before you submit, and nothing reaches us until you do.
- Advertising platforms report back on how our ads perform. This is mostly grouped data that does not identify you.
Information we access when you are our client
To deliver our services you may give us access to your ad accounts, analytics, website, CRM and booking tools. These can hold personal information about your own customers. When we handle your customers’ information explains how we treat it.
3.How we use it
We use personal information to:
- reply to your enquiry, and book, confirm and remind you about your call
- follow up with you about your enquiry by phone, SMS or email
- understand your business and prepare a quote
- deliver, manage and improve the services we provide to you
- send invoices and manage our client relationship
- measure and improve our own advertising, including showing our ads to people who have visited our website or engaged with us
- keep our systems secure, and meet our legal, tax and accounting obligations.
We only use your information for a purpose you would reasonably expect, or one you have agreed to.
4.Messages from us
If you submit a form or book a call, we will contact you about that enquiry, including confirmations and reminders by email and SMS.
We only send marketing messages where you have agreed to receive them or where the law otherwise allows it, in line with the Spam Act 2003 (Cth). Every marketing email includes a way to unsubscribe, you can reply STOP to any SMS, and you can email [email protected] to opt out at any time.
7.Information handled outside your country
Our team works from Southeast Asia, and our service providers store and process data in several countries, including the United States. This means your personal information will be stored or accessed outside Australia.
We take reasonable steps to make sure the people and providers we use protect personal information to a standard consistent with the Australian Privacy Principles, and we remain responsible for how it is handled.
8.How we protect it
We keep personal information in reputable, secure software, limit access to the people who need it, and use strong passwords and two-factor authentication where it is available.
No system is completely secure. If we become aware of a data breach that is likely to cause you serious harm, we will tell you and, where required, the relevant regulator.
9.When we handle your customers’ information
When you hire us, we may work with personal information about your customers and leads, such as people who submit your lead forms or book through your calendar. For that information:
- you remain responsible for it, including your own privacy policy and any consents your business needs
- we use it only to deliver the services you have engaged us for
- we never use it to market Abide Collective or to benefit another client
- your ad accounts and data stay in your name, and you can remove our access at any time
- when our work together ends, we stop using it and, on request, return or delete what we hold.
10.How long we keep it
We keep personal information only for as long as we need it for the purposes in this policy, or as long as the law requires, for example tax records. After that, we delete it or remove anything that identifies you.
11.Your choices and rights
You can ask us to:
- tell you what personal information we hold about you
- correct information that is wrong or out of date
- delete your information, where we are not required to keep it
- stop sending you marketing messages.
Email [email protected]. We may need to confirm your identity first. We will respond within 30 days, and we do not charge for a request.
12.Complaints
If you think we have mishandled your personal information, email [email protected] with the details. We will look into it and respond within 30 days.
If you are in Australia and you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. If you are elsewhere, you can contact your local privacy regulator.
13.Children
Our services are for businesses. We do not knowingly collect personal information from anyone under 18.
14.Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. If we make a significant change, we will make that clear on this page.
15.Contact us
Abide Collective
Email: [email protected]
Website: abidecollective.io